Eingestellt am: Tuesday, 17. March 2020 um 15:14 Uhr

Projekt Nr.


Angebot: KS-35041 Service Management Consultant nach München gesucht

Ihr Ansprechpartner zu dieser Anfrage

Kirsten Schmidt-Horst
Tel.: 02204 42 50 62
E-Mail: k.schmidt-horst@protip.de


Service Management Consultant nach München gesucht



Bitte auf keinen Portalen veröffentlichen, außer den firmeneigenen!


Service Management Consultant

Role Description:


Supports the application owner in the management of the ITSM Tool Servity (IT-SPS). Technical manager for integrations, configurations, data integrations and the overall technical components within the Service Management toolset implementation. Responsible to make sure that the solution meets the client's requirements and all architectural risks are quantified, addressed and mitigated.  Ensures that the solution aligns with and utilizes the Unisys best practices.

As well as being technically astute, the consultant need to be able to deliver management consulting services to clients in the region, using insight and skills that will build a roadmap of future consulting based on recommendations. 

Provide strategic, unbiased and objective advisory services which assist organizations in migrating their business to be digital ready using automation and process simplification techniques, transforming both productivity and overall performance.

Demonstrate excellent client management skills and a deep understanding of ITIL and organization change management methodologies.

Possess an understanding of Agile and DevOps methodologies and a working knowledge of current tools, platforms and technologies, with demonstrable experience.

Ability to research and analyze data to provide maturity ratings and present observations and recommendations to the clients and set a schedule for implementing improvements.

Participate in networking activities and develop new strategy tools and techniques in areas of specialist expertise. 

Create unique value to Unisys clients through the development of solutions that utilize standard portfolio offerings while applying a consistent solution methodology to drive requirements based solution approach.





Specific Responsibilities Include (but not limited to):

Manages the scope of client requirements

Assumes responsibility for the solution design and the successful further development of the existing solution

Hands-on design, development, prototyping, testing and/or other efforts required to keep the project on a successful track

Controls the external service providers

Provides input for internal and external documentation

Participates in the delivery and/or support of the teams delivering the solution

Performing process and maturity assessments

Playing the role of the trusted advisor in client engagements and supports technical presentations to client including features, implementation approach, technical requirements, impacts, and benefits

Maintains knowledge of technologies, industry trends, standards and design techniques


Role Objectives:


Advise and consult clients on strategic direction

Develop compelling and approved solutions, designs or artifacts based on client requirements and the Unisys portfolio

Create assessments that truly represent recommendations that will help a client drive to maturity and excellence, aligned to their business needs

Adhere to Unisys’ best practices and standards

Participate in client engagement through process and technology focus towards successful and timely delivery

Contribute to building a knowledge-sharing culture at Unisys by

Leveraging  professional networking and collaboration tools

Collaborating and sharing ideas and expertise with applicable Unisys communities of practice

Providing feedback on solution experiences to consultants, product management and offering architects to provide further portfolio development and enhancements

Document and provide feedback that improves architecture processes and quality

Support and contribute to customer satisfaction targets

Ensure early identification of problem areas in order to initiate corrective actions as appropriate.




Candidate Qualifications:

 Service Management must have:

Strong understanding and relevant experience of Service Management Toolsets such as Servity, BMC Remedy or ServiceNow

Strong understanding of ITIL and Project Management

Experience in implementation and planning of Process reengineering and organizational change management

Experience in providing the assessment of client requirements and integrated technical, business and service solutions

Strong solution design experience, business expertise, and commercial acumen to develop leading solutions across regional and global clients

Excellent internal- and client-communication skills

Specific Skills Required:

ITIL Foundation

Client consultation skills

Fluent English, Business fluent German

Skills Preferred

                ITIL / ITSM                            Process Improvements                      Public Sector 

           Technical Writing                        Technical Consulting                   Technical Training

        Project Management                             Client focus                             Servity (IT-SPS)

    OCM: Org Change Mgmt                    Presentation skills                                   iET

ISO/IEC 27000 Foundations                        Languages                                      SAGE





Auslastung: fulltime


Bitte nennen Sie uns einen Stundensatz all in für München und einen für remote





Laufzeit / Ende:

3 Monate + Option






30 Tage

Beginn / Ende



3 Monate + Option






30 Tage


Bitte nennen Sie uns einen Stundensatz all in für München und einen für remote


Wenn Sie uns ein qualifiziertes Angebot zu dieser Anfrage unterbreiten können, senden Sie uns bitte ein aussagekräftiges Profil zu, inkl. einer konkreten Aussage zur Verfügbarkeit und den Konditionen. Bitte beachten Sie, daß wir Ihre uns überlassenen Daten ausschließlich zweckgebunden nach §5 BDSG zur Vermittlung von Projekteinsätzen verwenden. Eine Weitergabe an Dritte im Rahmen dieses Zweckes erfolgt nur nach Einholung Ihrer Zustimmung. Vielen Dank schon jetzt für Ihre Unterstützung.